Last Updated: January 27, 2026

Introduction

WaveTechMSP Inc. (“WaveTechMSP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website wavetechmsp.com, use our services, or communicate with us via phone, email, or text message.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information: When you contact us through our website, request a consultation, or engage our services, we may collect:

• Name
• Email address
• Phone number
• Business name and address
• Information about your IT infrastructure and technology needs

Automatically Collected Information: When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on our site
• Referring website
• Device information

Text Message (SMS) Information: If you opt in to receive text messages from WaveTechMSP, we collect your mobile phone number. Text messages are used solely for IT support communications, service notifications, and appointment coordination — never for advertising or marketing purposes.

How We Use Your Information

• To provide and maintain our managed IT services
• To respond to your inquiries and contact requests
• To send IT support-related text messages (with your consent)
• To send service notifications, outage alerts, and appointment reminders via SMS
• To improve our website and services
• To communicate with you about your account or services
• To comply with legal obligations

Text Message (SMS) Policy

WaveTechMSP offers SMS/text messaging for IT support communications. By providing your phone number and opting in, you consent to receive text messages from WaveTechMSP related to:

• IT support ticket updates and status notifications
• Service outage alerts and maintenance windows
• Appointment scheduling and reminders
• Two-factor authentication codes
• Critical security alerts affecting your systems

Important SMS details:

• Message frequency varies based on your support needs
• Message and data rates may apply
• Text messages are used for support purposes only, never for advertising or marketing
• You can opt out at any time by replying STOP to any message
• For help, reply HELP or contact us at 360.637.4098
• We do not sell, rent, or share your phone number with third parties for marketing purposes
• Consent to receive text messages is not a condition of purchasing any services

Supported carriers include but are not limited to AT&T, Verizon, T-Mobile, Sprint, and all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., email hosting, ticketing systems), subject to confidentiality agreements
• Legal Requirements: We may disclose information when required by law, court order, or governmental authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience. You can set your browser to refuse cookies or alert you when cookies are being sent. Some portions of our website may not function properly without cookies.

Your Rights

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of text message communications at any time by replying STOP
• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at [email protected] or call 360.637.4098.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

WaveTechMSP Inc.
Phone: 360.637.4098
Email: [email protected]
Website: wavetechmsp.com